Membership terms and conditions

Membership of The Leaders Club

On applying to become a Member of The Leaders Club you are automatically agreeing to these terms and conditions and you are providing us with the appropriate consent to handle your personal information in accordance with the Data Protection Act. References to the “TLC”, “we” or “us” are references to the Board of Trustees of The Leaders Club.

Our acceptance of your application will bring into force a legally binding contract between us and these terms and conditions will form the basis of that contract through which The Leaders Club will deliver a service to you as a Member.  Where you apply for Gift Membership for someone else, we will deliver these services to the person named in your application.

1. Membership benefits

1.1 The Leaders Club Members will receive a range of benefits. A typical Membership package will include:

  • Introductory welcome pack
  • Discounted entry to paid events
  • The opportunity to attend Members’ events held nationally
  • Access to the Members’ website
  • Regular e-newsletters and communications


  • Offers from third parties
  • 1.2    Any third parties or external providers of a benefit included in the Membership package will have absolute discretion in relation to the provision of services.
  • 1.3    Services supplied from a third party or an external provider will be subject to the supplier’s own terms and conditions. We are in no way responsible for and do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.
  • 1.4    We reserve the right to change the benefits that apply to The Leaders Club Membership at any time and without prior notice. Where possible, changes to benefits will be published on The Leaders Club website and within the Members’ website.

2. Visiting and Booking Events as a Member

2.1    The Leaders Club operates a timed ticket system to monitor capacity and visitors’ health and safety.

2.2    Members must pre-book event tickets online at theleadersclub.org

2.3   If a Member is unable to use his or her pre-booked tickets, he or she should let us know so that we can cancel the place and offer it to another Member.

2.4 Members are required to log in to the website in order to activate event discount.

3. Right to refuse applications

3.1    The Leaders Club reserves the right to refuse any application for Membership. The Leaders Club also reserves the right not to fulfil or to cancel a Membership if you (or the Member, where you purchase Gift Membership for another person) are found to be in breach of these conditions.

3.2    On receipt of your order we will debit your card or process the Direct Debit payment for the price (as applicable). However our acceptance of your offer remains subject to approval of it by us. Once a decision has been reached we will either confirm that your application has been accepted, at which point a contract will be formed between us, or notify you that we cannot accept your application. If we cannot accept your application for whatever reason we will confirm that your account has been re-credited (if applicable).

4. Price information

4.1    All quoted Membership fees are for a one-year Membership subscription.

4.2    We reserve the right to increase the price of your Membership subscription on an annual basis. You will be informed of any fee increase within your renewal letter.

5. Credit/Debit card payments

5.1    The credit/debit card information you provide us for a Membership transaction is used solely for the purpose of processing that Membership transaction. If we are unable to process payment from the credit/debit card details you have provided we will contact you immediately to verify your card details.

5.2    We strongly advise you against sending us any credit/debit card information via email. It is contrary to the rules of the Payment Card Industry (PCI) for us to accept credit/debit card payments by email and we will decline to accept payment by this means.

5.3    If you are not using your own credit/debit card to pay for the Membership subscription, you must ask permission of the credit/debit card holder before entering payment details. When you subscribe to Membership of The Leaders Club either online, by post or verbally, you are confirming that you have obtained the express prior permission of the credit/debit card holder.

6. Auto-renewal of Subscription/Membership

6.1    The Leaders Club yearly membership subscription will automatically renew when paid by debit or credit card.
6.2     Your membership will renew if you don’t turn off Automatic Renewal more than 48 hours before your renewal date. To turn off Automatic renewal please email info@theleadersclub.org

7.    Your right to cancel

7.1    As a consumer, you have a legal right to cancel the contract formed between us (and receive a refund of the fees paid) if you change your mind or decide for any other reason that you do not want to continue the Membership.

7.2    Your legal right to cancel the contract starts from the date on which we confirm that your application for Membership has been accepted, which is when the contract between us is formed. Your deadline for cancelling the contract is 14 days after the day on which this contract was formed.

7.3    To cancel a contract, you just need to let us know that you have decided to cancel. To cancel an order, you must contact us via email at info@theleadresclub.org

7.4    If you cancel the contract in accordance with clause 7.2 we will:

7.4.1    refund you the price you paid for the Membership. Please note we are permitted by law to reduce your refund to reflect the period of time (if any) that the Membership was valid up to the date on which we were notified of your decision to cancel the contract and so we shall be entitled to charge the full price of any exhibition or event the Member attended (or booked but failed to attend) prior to cancellation; and

7.4.2    make any refunds due to you as soon as possible and in any event within the deadlines indicated below.

9. Data protection and use of personal data 

9.1    When you apply for Membership (and throughout the course of your Membership subscription) it will be necessary for us to obtain from you certain information (such as your name, address, date of birth, etc.) which we will treat as ‘personal data’ for the purposes of data protection law. We will process your personal data in accordance with the Data Protection Act 1998, The Leaders Club’s Privacy Policy and as otherwise permitted or required by law.

9.2    The personal data you supply will be used to process the Membership application and, if your application is successful, to administer the Membership subscription. Your personal data may also be used for The Leaders Club marketing, statistical and analytical purposes. You will receive Membership communications and from time to time we will, unless you instruct us otherwise, use your contact information to let you know about The Leaders Club promotions.

9.3    You can unsubscribe from receiving promotional communications by post, telephone or email (using the ‘Unsubscribe’ link at the footer of all emails or by contacting the Membership team). Once we have received your request, we will take appropriate steps to cease using your information in this way.

9.4    We may disclose information about you to any of our employees, officers or agents insofar as that is reasonably necessary for the purposes set out in these terms and conditions. We may also disclose your information to The Leaders Club Limited for its internal purposes and so they can contact you where this is appropriate. Otherwise, we will not pass your personal data to third parties without your prior consent.

9.5    You may instruct us to provide you with any personal information we hold about you. Any individual wishing to access their personal information should put their request in writing, using the contact details set out below. Please let us know if any personal information that we hold about you needs to be corrected or updated.

10. Events

10.1    Members will have access to a programme of events organised by The Leaders Club on behalf of the Members. Many events will require a cost in addition to the annual Membership fee and members will receive a discount from the standard ticket price.

10.2    Events will be limited by capacity and will vary according to event. Therefore attendance cannot be guaranteed to all Members and we would recommend booking in advance.

10.3    Tickets for both the free and paid-for events will be available on a first-come, first-served basis via the Members’ website.  If the Member has requested a ticket but is subsequently unable to attend a particular event, we would ask that the Member advises the Membership team as soon as possible, so the place can be made available to another Member.

10.4    We reserve the right to cancel or rearrange an organised event. A current events programme will be made available to Members via the Members’ website.

10.5    Members’ tickets for paid events are non-refundable.

10.6    The Leaders Club does not accept liability for any costs incurred (e.g. travel) by Members if The Leaders Club has to close or cancel an event due to unforeseen circumstances.

Queries, comments and complaints

The Membership team will aim to respond to any query received within three working days. This may be an acknowledgement of receipt whilst further investigations are carried out. If you have any queries or complaints please contact the Membership team:

Email: info@theleadersclub.org

Office hours are Monday to Friday 9am to 5pm (excluding public holidays)

Please note that if you telephone the Membership line during out of office hours, you will be directed to a member of the Visitor Engagement team or you will be given the option to leave a message on the Membership voice mail.


These terms and conditions are governed by the laws of England and Wales.

These terms and conditions together with your application for Membership set out the whole of our agreement relating to the supply of Membership services by us to you. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as a representation about the nature and quality of the services being offered by us.


Conditions Relating to Your Use of theleadersclub.org

Welcome to theleadersclub.org .  theleadersclub.org and its affiliates provide access to the theleadersclub.org website (the “website”) and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the theleadersclub.org website. By using the theleadersclub.org website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future theleadersclub.org service you will also be subject to the guidelines and conditions applicable to that service.

Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.

theleadersclub.org reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Our contract

When you place an order to purchase a product from theleadersclub.org,  we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

Access to theleadersclub.org

We will do our up most to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

License for website access

theleadersclub.org grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of theleadersclub.org This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of theleadersclub.org and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising theleadersclub.org or its affiliates’ names or trademarks without the express written consent of theleadersclub.org. Any unauthorised use terminates the permission or license granted by theleadersclub.org.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of theleadersclub.org as long as the link does not portray theleadersclub.org its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any theleadersclub.org logo or other proprietary graphic or trademark as part of the link without our express written consent.

Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not theleadersclub.org, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

* for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
* to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”
* to cause annoyance, inconvenience or needless anxiety

Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. theleadersclub.org reserves the right (but not the obligation) to remove or edit any content.

Electronic communications

When you visit theleadersclub.org or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


theleadersclub.orgwill not be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. theleadersclub.org does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

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